The past three years have seen CLARUS attain a growth rate of 130%, for which it has joined the Inc 5000 select club. The ranking features independent, privately held companies with revenues of at least $2 million and up to $1 billion in the year prior to the publication of the list.
Such an achievement will not, however, come at a cost to CLARUS customer service in the mind of its President, Eric Pottebaum.
“The very reason our company model has been so successful is because we have great, sincere relationships with our merchants and buying groups; and we have managed to keep it that way, even with all our growth. We are not about to start neglecting our existing merchants in order to chase even higher growth numbers. We have some of the highest customer retention rates in the industry, because our merchants know that our customer service and the savings passed on to them will never suffer as a result of our expansion, and see no reason to leave us”
Since 1999, CLARUS has positioned itself as a specialist payment provider in the distribution and B2B sectors, and today services over 5000 merchants and processes more than $5 billion in transactions each year. CLARUS is the preferred MSP to some of the biggest buying groups and co-operatives in America and provides its members with wholesale rates for credit card processing and equipment.