Randy Tillim

Chief Executive Officer

Randy Tillim leads CLARUS as an established payments industry veteran. Tillim started CLARUS to be a transparent company after experiencing difficulties with payment processing as a restaurant owner. Under his leadership, CLARUS grew to process over $5 billion for over 7,000 merchants every year. His industry expertise and acumen are well respected around the country. He often speaks at partner events and conferences including the Electronic Transaction Association conference in Washington D.C. Tillim is a graduate of the Executive Leadership Program at Harvard University. In his free time, Tillim enjoys spending time with his family, catching the latest automotive shows, and running in off-road rallies.

Michael Jaffe

Vice President of Business Development

In his role as Vice President of Business Development, Michael Jaffe brings over 20 years of experience to bear on his work with Merchant Residual Portfolio analysis and acquisition. Jaffe knows every element of the merchant services industry from security requirements to software integrations to sales force management. Prior to joining CLARUS, Jaffe held roles as Vice President of Channel Sales, Senior Director of Product Development and MARCOMM, and Vice President of Global Marketing and New Programs. Jaffe holds a Bachelor of Science degree from Indiana University Bloomington. Aside from analyzing portfolio spreadsheets, Jaffe enjoys spending time with his daughter, exploring the outdoors, and driving his 1990 VW Westfalia.

Eric Pottebaum

President

Eric Pottebaum joined CLARUS in 2015, bringing his expansive experience from the national hospitality industry to the executive leadership and management team at CLARUS. Pottebaum’s vast skill set ranges from strategic planning and analysis, training and development, operations management, budgeting and forecasting, sales management, to contracts negotiations. As CLARUS President, Pottebaum guides CLARUS towards its long-term objectives while ensuring smooth day-to-day success throughout company teams and functions. Pottebaum holds a bachelor’s degree from Benedictine College. Outside of the office, you can find him catching Iowa Hawkeyes football games or taking his children on adventures with his wife.

Theresa LaRocca

Director of Administration

CLARUS runs on finely tuned engines and Theresa LaRocca is the mastermind keeping the systems operating at peak efficiency. LaRocca’s career began in the restaurant industry before transitioning to work as a sales consultant in the food industry. LaRocca’s consultancy work led her to a role as District Manager for ADP where she oversaw over 100 accounts. Her time at ADP prepared her for a smooth transition to CLARUS where she serviced leads, assisted partners, and processed payroll. Since then, her role has grown to include issuing rebate reports, distributing commission payments, creating policy documents, managing benefits, and servicing CLARUS’ client management interface. She wears a number of hats, but still makes time to find and serve new clients for CLARUS. LaRocca graduated from Salisbury University with a Bachelor’s degree in Philosophy. Zola, LaRocca’s dog, isn’t much of a help with the payroll, but LaRocca enjoys taking her hiking when she’s not taking the kids in her life on outings to park and the movies.

Brooke Sanfilippo

Boarding Director

As Boarding Director at CLARUS, Brooke Sanfilippo does more than breeze through the complexities of merchant applications. Sanfilippo honed her customer service skills as a Customer Service Supervisor and Specialist before coming to CLARUS through North American Merchant Services. These days, she’s mastered the mysteries of every merchant application, solved the riddles of prepping for the underwriters, and knows the answers to the top 101 questions new merchants ask (plus a few more, just in case). When she’s not the office, you can find her pursuing her love of fine art and photography.